How do I collect custom attendee information during checkout?
Yes, you can add custom checkout fields to any event. Beyond the standard name, email, and phone fields, you define your own questions that every attendee answers as part of checkout. Responses are collected once per booking and saved with the order.
What custom fields are for
Common uses include T-shirt or merchandise size, dietary or allergy requirements, company or organisation name for corporate bookings, an emergency contact number, meet-and-greet preferences, or any question specific to your event.
Field types available
Choose the type that matches the answer you need: single-line text, multi-line text, dropdown, multiple choice (radio), checkboxes (multi-select), email, number, or date.
Mark fields as required or optional
Each field can be set as required or optional. Required fields must be answered before checkout can be completed, so use this for information you genuinely can't run the event without, such as dietary needs for a seated dinner event.
Where attendees see it
Custom fields appear on the checkout page's contact details step, alongside name, email, and phone, and are answered once per booking rather than once per ticket in the same order.
Setting it up
Custom fields are configured per event, just like ticket tiers and add-ons. Tell our team what you need to collect and the field type for each, and we'll have it live on your checkout page before tickets go on sale.
Tip
Keep the required fields to the essentials. Every additional required field adds friction to checkout, so mark a field optional unless you genuinely can't run the event without an answer.
Note
Need the collected responses for check-in or event-day logistics? Contact our support team and we'll pull a full export for you.
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